Exchanges for Arfa Riwaj products will only be entertained if we somehow shipped you the wrong product or size or the product you received was damaged in any way. In such cases, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases. Requests for exchanges must be sent within 7-14 working  days of receiving your order to our help address

1. How Return Works

After you’ve submitted a return request to customercarearfariwaj@gmail.com call us at +92-311-4064404. After reviewing your request, if the article is delivered wrong from our side then we’ll get it picked from your doorstep within 7 to 10 working days and you will not be charged for shipping. Once the article is received at our Warehouse and after checking the quality, we’ll issue an online credit that can be used for online shopping on Arfa Riwaj.

2. WHAT IS ONLINE STORE CREDIT?

Online store credit is digital money at your Arfa Riwaj account. It means you can return your purchase and utilize the same amount for a later purchase.

3. ARE THERE ANY LIMITATIONS TO THE PRODUCTS I CAN EXCHANGE?

Arfa Riwaj makes sure that all their customers are satisfied so we offer you the opportunity to exchange a product for another if the need arises. However, there are a few limitations as to how you can avail this opportunity.

• Please note that items on sales and promotions are not eligible for exchange
• Once sales start the final price at the sale will be the final price for any exchange
• The product is in a re-saleable condition

Please make sure that all tags and items are intact and that the garment is unused.

4. CAN I GET CASH REFUND INSTEAD?

Arfa Riwaj does not offer any cash refunds. We do offer online store credit or the chance to exchange your product for another, depending on the situation.

5. 5. HOW DO I GO ABOUT EXCHANGING A PRODUCT?

Simply email us at customercarearfariwaj@gmail.com and request an exchange, and we will guide you through the process. Don’t forget to mention your order ID in the email.